FAQ

Frequently asked questions

Licensing Requests


If you would like to purchase or license my work please contact me via the contact form to discuss pricing and next steps.




Images


All images are my own, orginally shot by me or my boyfriend, Daniel Buttifant. Please do not try to download or edit any of my work.




Shipping


Please note there is an additional charge for all orders outside of the UK. United Kingdom Postage Included All products are sent via Royal Mail which aims to deliver in 2-3 working days. I aim to post orders the next working day. You will recieve an email once your order has been dispatched. Europe £6.40 All products are sent via Royal Mail International Tracked & Signed which aims to deliver in 3-5 working days. I aim to post orders the next working day. You will recieve an email once your order has been dispatched. USA & Canada £6.40 All products are sent via Royal Mail International Tracked & Signed which aims to deliver in 5-7 working days. I aim to post orders the next working day. You will recieve an email once your order has been dispatched. Due to Covid-19 there may be a delay to your order.




Returns & Refunds


As all prints are made to order I am unable to offer any refunds or returns. If your print is lost or arrived damaged, please contact me via the contact form so I can investigate. Depending on the circumstances, I can offer a replacement print.




Collage Care


All collages are printed on high quality Hahnemüehle FineArt Pearl paper, 285 gsm. This paper is designed for age resistance but care should still be taken in showcasing/storing. Framing is advised to protect the print and paper coating. Please do not scratch the print, or stack without storing in some sort of plastic sleeve for protection. Avoid direct sunlight as this could fade the colour, as with any artwork. Do not fold or roll the paper as this will damage the print. It is also advised to keep all artwork away from air conditioners or humidifiers.





© 2020 Caroline Murray